The problem I had was that (prior to upgading to NAV 2009) PDFCreator created PDFs files without any problems. Immediately after upgrading to NAV 2009, the print process seems to start but I never got the PDFCreator save dialog box.
Looking into this more carefully, I opened the PDFCreator printer which showed no jobs. When I started a print job from any application (e.g. MSIE, EXCELL, notepad) I noticed that the job was spooled to the printer and the status of the print job (in the PDFCreator printer window) started as Spooling-printing and then changed to Printing and then changed to "Deleting - Printing - Printed". These different statuses all occured in less than one second.
I was using PDFCreator 8.1 and so I upgraded to PDFCreator 9.6 but still got exactly the same results. Eventually I looked at the Norton Antivirus 2009 logs and lo and behold there were many entries for:
- Risk Level = Medium
- Activity = Unauthorized access blocked (Open Process Token)
- Status = Blocked
In every case the "Actor" was "C:\program files\pdfcreator\pdfspooler.exe" and the "Target" was "C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\16.0.0.125\ccSvcHst.exe".
I will report this problem to Norton and see if they have a solution to their problem.
UPDATE: 2008-10-14 00:46 GMT - Norton have given me a problem number.......
